Legal

Complaints Policy

How to File a Complaint

Call (406) 630-9225 or email hello@roofersmissoula.com with your address, the date of service, and a description of the issue.

Response Time

We aim to acknowledge every complaint within one business day and, where a return visit is warranted, schedule it within 48 hours at no additional charge.

Escalation

If a first response doesn't resolve the issue, ask to speak with Operations Manager Emily Sorenson directly.

Last updated: September 2026.